Cookie Policy
Last updated: January 4, 2026
What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit websites. They help websites remember your preferences, authenticate your session, and provide analytics about how you use the site. TredLens uses cookies and similar technologies to enhance your experience and improve our trading analytics platform.
Types of Cookies We Use
1. Essential Cookies (Strictly Necessary)
These cookies are required for the platform to function properly and cannot be disabled.
- Authentication tokens: Keep you logged in between sessions
- Session cookies: Maintain your session state while navigating the platform
- Security cookies: Prevent fraudulent activity and protect your account
- Load balancing cookies: Ensure optimal platform performance
Duration: Session or up to 30 days
2. Functional Cookies
These cookies enable enhanced functionality and personalization for your trading experience.
- Theme preferences: Remember your dark/light mode selection
- Language settings: Store your preferred language
- Dashboard layout: Save your customized chart arrangements
- Currency display: Remember your preferred currency format
- Chart preferences: Store your favorite time periods and indicators
Duration: Up to 12 months
3. Analytics Cookies
These cookies help us understand how traders use TredLens so we can improve the platform.
- Google Analytics: Track page views, session duration, and user flow
- Feature usage: Measure which analytics tools are most popular
- Performance metrics: Monitor load times and technical errors
- User journey: Understand how traders navigate the platform
Duration: Up to 24 months
4. Marketing Cookies
These cookies track your activity to deliver relevant advertising and measure campaign effectiveness.
- Conversion tracking: Measure effectiveness of our marketing campaigns
- Retargeting pixels: Show relevant ads on other platforms
- Social media cookies: Enable sharing and social features
- Email campaign tracking: Measure email open rates and clicks
Duration: Up to 12 months
✓ You can opt-out of marketing cookies without affecting platform functionality
Third-Party Cookies
We use trusted third-party services that may set their own cookies:
Google Analytics
Provides website analytics and user behavior insights
Stripe / Payment Processors
Handles secure payment processing and fraud prevention
Intercom / Customer Support
Powers our live chat and customer support features
Cloudflare
Provides security, DDoS protection, and CDN services
How We Use Cookies
Cookies help us provide a better trading analytics experience by:
- Keeping you securely logged in to your account
- Remembering your dashboard customizations and preferences
- Analyzing which features traders find most valuable
- Identifying and fixing technical issues
- Preventing fraudulent activity and bot attacks
- Measuring the effectiveness of our marketing efforts
- Providing personalized support through live chat
Managing Your Cookie Preferences
Browser Settings
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block third-party cookies
- Block all cookies (may affect platform functionality)
- Clear cookies when you close your browser
Browser-Specific Instructions:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
TredLens Cookie Preferences
You can manage your cookie preferences directly in TredLens:
- Click "Cookie Settings" in the footer of any page
- Navigate to Account Settings → Privacy → Cookie Preferences
- Toggle individual cookie categories on or off (except essential cookies)
- Save your preferences to apply changes immediately
Do Not Track (DNT)
We respect Do Not Track signals. When your browser has DNT enabled, we will not set analytics or marketing cookies, though essential cookies required for platform functionality will still be used. Note that disabling cookies may limit certain features of TredLens.
Local Storage and Similar Technologies
In addition to cookies, we use other storage technologies:
- Local Storage: Stores larger amounts of data like chart configurations and recently viewed trades
- Session Storage: Temporarily stores data during your browsing session
- IndexedDB: Caches trading data for faster loading and offline access
- Web Beacons: Small transparent images that help measure email and page effectiveness
These technologies serve similar purposes to cookies and are subject to the same privacy protections.
Mobile Apps
If you use TredLens mobile apps, we may use mobile identifiers (like Apple's IDFA or Google's Advertising ID) for similar purposes. You can manage these settings through your device's privacy settings or opt-out of personalized advertising through your device settings.
Changes to This Policy
We may update this Cookie Policy to reflect changes in technology, law, or our business practices. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates when changes were last made.
Contact Us
If you have questions about our use of cookies or this policy:
Privacy Email: [email protected]
Support Email: [email protected]