Privacy Policy

Introduction

At TredLens, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading analytics platform. We understand the sensitive nature of trading data and are committed to protecting your personal and financial information.

Information We Collect

Trading Data

When you upload your trading history files (CSV, XLSX), we collect and process:

• Trade entries and exits (timestamps, prices, volumes)
• Profit and loss data
• Trading symbols and asset types
• Account numbers and trading platform identifiers
• Risk metrics and position sizing information

Account Information

To create and manage your TredLens account, we collect:

• Email address
• Full name
• Password (encrypted and hashed)
• Profile preferences and settings

Usage Data

We automatically collect information about how you use TredLens:

• Browser type and version
• IP address and geographic location
• Pages visited and features used
• Time spent on the platform
• Device information and operating system

How We Use Your Information

Your information is used to:

• Provide trading analytics and performance insights
• Generate statistical reports and visualizations
• Improve our algorithms and platform features
• Send important notifications about your account
• Provide customer support and respond to inquiries
• Detect and prevent fraudulent activity
• Comply with legal obligations and regulatory requirements

Data Storage and Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Secure cloud storage on AWS infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication (MFA) support
• Automated backup and disaster recovery systems

Your trading data is stored in isolated databases with strict access controls. Only authorized personnel with legitimate business needs can access your information.

Data Sharing and Disclosure

We do not sell your personal information or trading data to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party services that help us operate the platform (cloud hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of TredLens, our users, or others

Your Privacy Rights

Depending on your location, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Portability: Export your trading data in standard formats
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at [email protected]

Data Retention

We retain your trading data for as long as your account is active or as needed to provide services. After account deletion, we retain certain information for up to 90 days for backup purposes, and may retain anonymized data for analytical purposes indefinitely. Financial records may be retained longer to comply with tax and regulatory requirements.

International Data Transfers

TredLens operates globally and may transfer your data to servers located outside your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities and compliance with frameworks such as GDPR and CCPA.

Children's Privacy

TredLens is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent notice on our platform. Your continued use of TredLens after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: